The FTD Florists Satisfaction Guarantee
As professional FTD florists, we guarantee your satisfaction with every order sent through FTD for delivery in the United States and Canada and on all FTD branded products. If you are not satisfied with the purchased FTD product, we will send a replacement. All you need to do is notify us within 48 hours of receipt of your FTD order. You may call, come in person, or write to us.